Shipping and Return

  • After placing and paying for your order, you will receive an email confirmation. Sometimes, it might end up in your spam folder, so please check there if you haven't received it.

  • Upon receiving your order, We proceed to process it. If the models you ordered are in stock, they will be shipped to you on the same day. If not, the preparation time for the package might take up to 7 business days. Once the package is handed over to the courier, it generally takes about 3 business days to reach your address within the EU. Alternatively, Poczta Polska (Polish Post) may be chosen for delivery, and the overall delivery time may vary, taking approximately 8 business days for packages from outside the EU.
    Please note that we reserve the right to choose the courier based on better delivery cost options in a given country.

  • During periods of high order volumes, the waiting time may extend to 2 weeks. HOWEVER, WE DO NOT GUARANTEE EXACT DELIVERY DATES.

  • All packages are properly secured externally with foil, while internally the models are protected with packing paper and paper shreds.

Return Policy

  • Every customer has the right to return an order within 14 days of receiving it. Once we receive the returned items in good condition, the purchase amount will be refunded within 14 days. Return shipping costs are the responsibility of the customer.

  • For a return to be accepted, the items must be in the same condition as received, including the original packaging and all supplied accessories.

  • Return Shipping Cost Credit
    If you're returning an entire order, the customer is responsible for covering the return shipping costs. However, please note that we do not refund any shipping expenses. If you're returning only a part of the order, the customer will bear the costs for the return shipping, and no initial shipping costs will be refunded.

Exceptions

Please note that some items cannot be returned:

  • Items explicitly described as defective in the item description
  • Items customized to your specifications, such as a 3D print with an altered scale or a 3D print of a model you provided